Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share your own experience with an Australian online casino? We welcome all genuine enquiries and aim to make getting in touch as straightforward as possible.
How to Reach Us
The best way to contact the Online Casino team is by email. Write to us at [email protected] with as much detail as you can, and we'll aim to respond within 48 hours on business days. Complex queries may take a little longer, but every message is read.
When you write, it helps to include:
- The page or casino review your message relates to
- A clear description of your question or concern
- Any relevant screenshots or links, if appropriate
What We Can Help With
Our team reviews and researches offshore online casinos available to Australian players. Here is a guide to the kinds of enquiries we handle — and a few we cannot.
| We can help with | We cannot help with |
|---|---|
| Corrections to review content or offers | Disputes between you and a casino operator |
| Feedback on a listed casino's bonus terms | Account suspensions or withdrawal issues at a casino |
| Suggestions for casinos to review or compare | Legal advice of any kind |
| Questions about how our editorial process works | Requests to remove legitimately published content |
| Media or editorial partnership enquiries | Promotional placements that compromise editorial independence |
If your concern involves problem gambling or you need support, please visit our responsible gambling guidance — it includes contacts for specialist Australian support services that are better placed to help than we are.
Editorial Feedback and Review Accuracy
We research and verify the casinos listed on this site regularly, but offers, bonus terms and casino features change. If you believe information on any page is out of date or inaccurate, please let us know. Include the page URL and the specific detail you think needs revisiting, and our editorial team will investigate and update accordingly.
Reader feedback has improved the accuracy of dozens of reviews on this site. We take every correction seriously, even when — especially when — it reflects poorly on a listed casino.
About Our Editorial Independence
Online Casino earns commission when readers follow links to casino operators and register an account. That commercial relationship does not determine which casinos we list, how we rank them or what we write about them. You can read more about who we are and how the site works on our About Us page.
We do not accept payment to write positive reviews, alter editorial ratings or remove critical content. If you have concerns about a specific review's fairness, email us — we will review the content against our methodology and respond.
Partnership and Media Enquiries
If you represent a casino operator, affiliate programme or media organisation and would like to discuss a legitimate editorial or commercial arrangement, you are welcome to write to us at [email protected] with the subject line Partnership Enquiry. We review all such messages but cannot guarantee a response to every one.
Please note: we do not accept paid placements that are presented as independent editorial content. Any commercial arrangement will be disclosed clearly to readers in line with our terms and conditions.
Response Times
- General enquiries: within 48 hours on business days
- Editorial corrections: acknowledged within 48 hours; updates may take longer depending on verification required
- Partnership enquiries: reviewed weekly; we respond only where there is a genuine fit
We do not operate a live chat or telephone line. Email is the only supported contact channel, and it is monitored by a real person — not an automated system.
A Note on Casino Support
If you are looking for help with a specific casino account — a withdrawal, a bonus dispute or a technical problem — please contact that casino's customer support team directly. Each of the casinos reviewed on this site operates its own support channel. We have no access to player accounts, transaction records or operator systems, so we are not in a position to intervene on your behalf.
That said, if your experience reveals something about a casino that our review does not reflect, we do want to hear about it. Reader accounts of real experiences — both positive and negative — form part of how we keep our assessments current.